I was going to Finland on my holiday and booked flight MAD-HEL-MAD on 31.5.2006 from Spanair's telephone service by using my miles.
The girl on the phone forgot to mention that I need to pickup the tickets and pay the taxes before the day I'm going to fly.
My luck was that I booked tickets to my wife later and this time the officer told that I need to go to the Spanair office and pay the taxes and get the tickets...
Without this booking I would have loosed my own tickets because I didn't know about to get the tickets advanced from the Spanair office.
I had a flight at 10.6.2006 from Madrid to Helsinki via Barcelona. The flight from Madrid left around 1.5 hour late and I lost my connection to Helsinki. There I was waiting one hour to get my luggages from the belt in Barcelona. During that I met some other finnish at the airport, they had same flight as me and same problems as well in Barcelona.
Later I went to make a claim to Spanairs desk, I got a tickets to AirBerlin for next day (sunday),I asked several times that is that a business class ticket since based on my knowledge the AirBerlin is a low cost airline without Business Class, she always told me that yes, it's in business class. Later She put me to wait hotel bus for two hours !!! It was 11 when I got to the hotel after several hours in a airport so there was no dinner anymore in hotel because it was too late.
They claimed that the hotel is four star hotel, but I have been never ever in my life in so small hotel room.
Sunday morning I got back to the airport and when I was checking in to AirBerlin flight, the girl told me that there is no Business Class in their planes. I made an reclamation to Newco / Spanair officer, she told me that I don't have business class ticket and that my AirBerlin ticket is for coach class and they can't change it because I'm now AirBerlin customer.
Another Newco / Spanair officer told me that Spanair business is not real business and that in another airlines it's always coach with Spanair Business Class tickets.
I didn't have time to argue since she was very rude and I needed to board to the plane.
Anyway, when I was checking in yesterday in Helsinki, the ticket was full business class ticket for Lufthansa, so why they didn't put me to Lufthansa in Barcelona instead of AirBerlin.
When I got back to the Spain yesterday, my luggages were lost...
I wrote an claim to Spanair, so let's wait if they get back to business which would be very unusual here in Spain.
Pretty much problems for one trip... And put's me thinking can I use Spanair services second time since this was a first time.