Spanair service

I was going to Finland on my holiday and booked flight MAD-HEL-MAD on 31.5.2006 from Spanair's telephone service by using my miles.

The girl on the phone forgot to mention that I need to pickup the tickets and pay the taxes before the day I'm going to fly.
My luck was that I booked tickets to my wife later and this time the officer told that I need to go to the Spanair office and pay the taxes and get the tickets...
Without this booking I would have loosed my own tickets because I didn't know about to get the tickets advanced from the Spanair office.

I had a flight at 10.6.2006 from Madrid to Helsinki via Barcelona. The flight from Madrid left around 1.5 hour late and I lost my connection to Helsinki. There I was waiting one hour to get my luggages from the belt in Barcelona. During that I met some other finnish at the airport, they had same flight as me and same problems as well in Barcelona.

Later I went to make a claim to Spanairs desk, I got a tickets to AirBerlin for next day (sunday),I asked several times that is that a business class ticket since based on my knowledge the AirBerlin is a low cost airline without Business Class, she always told me that yes, it's in business class. Later She put me to wait hotel bus for two hours !!! It was 11 when I got to the hotel after several hours in a airport so there was no dinner anymore in hotel because it was too late.

They claimed that the hotel is four star hotel, but I have been never ever in my life in so small hotel room.

Sunday morning I got back to the airport and when I was checking in to AirBerlin flight, the girl told me that there is no Business Class in their planes. I made an reclamation to Newco / Spanair officer, she told me that I don't have business class ticket and that my AirBerlin ticket is for coach class and they can't change it because I'm now AirBerlin customer.

Another Newco / Spanair officer told me that Spanair business is not real business and that in another airlines it's always coach with Spanair Business Class tickets.
I didn't have time to argue since she was very rude and I needed to board to the plane.

Anyway, when I was checking in yesterday in Helsinki, the ticket was full business class ticket for Lufthansa, so why they didn't put me to Lufthansa in Barcelona instead of AirBerlin.

When I got back to the Spain yesterday, my luggages were lost...

I wrote an claim to Spanair, so let's wait if they get back to business which would be very unusual here in Spain.

Pretty much problems for one trip... And put's me thinking can I use Spanair services second time since this was a first time.

Problems with Internet connection providers in Spain.

I was a customer of Wanadoo, Spain until Ya.com called me (8.3.2006) and offered better price and faster bandwidth for me.

I told for the sales woman (Lucia Fernandez, fax number: 916514042) that I can change to Ya.com and should I do something with my old operator to cancel the service or do they take care of it. She told me that they will take care of everything and the change is transparently for me and I just need to change the router when I lost the connectivity with Wanadoo. I trusted him. She promised that this all will happen in two weeks and it happened.

The ya.com internet was working three days before it went down. I tried again with Wanadoo and it was up again. I called several times to Ya.com support and they didn't know what is the problem. I called to Telefonica and asked who is reserving my line, they didn't told. I received an Email from Wanadoo that they have opened my connection and it's ready to use.
I called back to Wanadoo on 10.4.2006 and told that I don't want their connection, they told that there was error and they will cancel it and I got confirmation number they also told that it takes two weeks more to disconnect the line and release it for Ya.com

One month ago they finally disconnected the line from their end, but they didn't release line from Telefonica so Ya.com can't connect to my line and I'm still without internet.
I have been caling to Wanadoo on daily basis asking what is the situation with the release, it changes by everyday today it's all clear and tomorrow they can't say the date since they have technical problems in their systems. What kind of operator is running that kind systems that can't be fixed in three months ? And when I try to ask to talk with some supervisor, they tells that the support is the only person who can communicate with clients neither they don't want to tell where the office is so for me they look like a face-less ass-holes.

Both operators are charging me, Ya.com from very beginning. When I canceled the bill from my bank they started to send claims to me that I need to pay the bill. I paid it finally again because I don't want any problems with credit registry etc. since I know that they will never ever cancel the notice they will send to there and I need to fight rest of my life with that record.

So what I have learn, never ever subscribe ANY service from ANY Spanish company, they don't have ANY respect to rules or customers and when You tried to get support from them, or you need to solve some issue.

Microsoft sucks, once again

I needed to install application to my laptop and run that as a service. I have been now fighting almost whole day to get Windows firewall working in my laptop.

The problem was that any rule I put to the accept list, it didn't allow any incoming connections to my PC.

Finally I found the problem, it's Windows updates which has broke the Winsock registry.

How to hell it can be leagal to sell this kind of shit ?

But hey, sporting results from last week 8 hours and 46 minutes and result 4931 calories burned :)

Weight in this morning was 97,8 so the direction is still correct :)